Product & Design Information
Is the Nayla Grande tote suitable for work?
Yes, absolutely.With its oversized format and generous structure, it is specially designed to easily accommodate a laptop, your files, and all your daily essentials.
Is the bag made entirely of genuine leather?
Yes.The exterior of the bag is made from 100% genuine cowhide leather (suede finish). Each piece is unique and showcases the velvety texture and natural beauty of the leather.
My bag has a slight odor when opened, is this normal?
Absolutely.Natural leather can retain a characteristic odor when it has just been manufactured. Don't worry: this smell is a guarantee of authenticity and will naturally fadeafter a few days in the open air.
Are the bag's dimensions always exact?
Each Nayla Grande tote is handcrafted. Due to this unique process, slight variations in dimensions (a few millimeters) may occur from one model to another.
Care & Durability
How should I care for my suede bag?
To keep your bag looking its best, we recommend that you:
- Brush it gently with a special suede brush.
- Apply a suitable protective/waterproofing sprayto enhance its stain resistance.
- Store it in its included protective pouch (dust bag)when you are not wearing it.
Is the bag waterproof?
No.Suede is a noble material and sensitive to moisture. Avoid all contact with water, oils, and chemicals. Never put it in the washing machine. In case of rain, we recommend protecting it.
Deliveries & Returns
What are the delivery times?
We deliver quickly to the European Union and the United States. The estimated delivery time is 3 to 5 business days.
Can I track my package?
Yes.All our orders are shipped with a tracking numberwhich will be sent to you by e-mail as soon as your package is dispatched.
What is your return policy?
Your satisfaction is our priority. You have 14 days after deliveryto inform us of your wish to return the item. The product must then reach us within 30 days of its initial shipment.
Are return fees free?
No.Return shipping costs, as well as any customs and import taxes, are the responsibility of the buyer.